Email Support
For account, billing, and technical questions.
Security & Trust
Request SOC 2 reports, DPAs, and security questionnaires.
Response SLAs
| Severity | Description | First Response | Coverage |
|---|---|---|---|
| P1 — Critical | Production outage or data loss | 1 hour | 24/7 |
| P2 — High | Major feature unavailable | 4 business hours | Business hours |
| P3 — Normal | Minor issue or question | 1 business day | Business hours |
| P4 — Low | Feature request | 2 business days | Business hours |
All tickets are tracked from submission through resolution. Email confirmation is sent at each stage.
Need help?
Reach out to our support team. We typically respond within one business hour for critical issues.