1. Introduction
Ultrassure ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our contract intelligence platform.
2. Information We Collect
Account Information
When you create an account, we collect your name, email address, company name, phone number, and role.
Contract Data
You upload insurance contracts, wordings, and related documents to our platform. This data remains your property and is processed according to your instructions.
Usage Information
We collect information about how you use the platform, including searches performed, documents accessed, and features used.
3. How We Use Your Information
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To provide and maintain our service
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To process and analyze your contracts
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To provide customer support
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To send service-related communications
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To detect and prevent fraud or abuse
4. Data Ownership and Control
You own 100% of your data. We never claim ownership or rights to your contracts. You can:
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Export all your data at any time
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Request deletion (completed within 30 days)
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Choose your data storage region
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Control who has access via permissions
5. Data Security
We implement enterprise-grade security measures including:
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AES-256 encryption at rest
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TLS 1.3 encryption in transit
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SOC 2 Type II certified infrastructure
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Regular security audits and penetration testing
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Multi-factor authentication and role-based access control
6. Data Sharing
We do not sell your data. We only share your information:
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With your explicit consent
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With service providers who assist in operations (under strict confidentiality)
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When required by law or to protect our rights
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In connection with a business transfer (with notice to you)
7. AI Training
We never train our AI models on your confidential contract data. Model training uses only:
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Publicly available datasets
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Licensed training data
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Anonymized, aggregated patterns (with explicit consent)
8. Data Retention
We retain your data as long as your account is active. After deletion request, data is removed within 30 days, except where required by law.
9. Your Rights
Depending on your location, you may have rights including:
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Access to your personal data
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Correction of inaccurate data
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Deletion of your data
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Data portability
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Objection to processing
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Withdrawal of consent
10. International Data Transfers
Your data is stored in the region you select (US, EU, or UK). Transfers outside your region only occur with appropriate safeguards (e.g., Standard Contractual Clauses).
11. Children's Privacy
Our service is not directed to individuals under 18. We do not knowingly collect data from children.
12. Changes to This Policy
We may update this policy periodically. We'll notify you of material changes via email or platform notice.
13. Contact Us
Questions about this Privacy Policy? Contact us:
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Email: support@ultrassure.com
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Address: 100 King St W, Toronto, ON M5X 1A9