Reliability

Key metrics

Uptime & SLAs

We target 99.9% monthly uptime for all customers. Enterprise customers receive a contractual SLA with service credits for any downtime below the guaranteed threshold.

• 99.9% SLA: Enterprise

• 99.5% target: All plans

Backups & disaster recovery

Recovery Point Objective (RPO)

< 1 hour

Maximum data loss in a disaster scenario

Recovery Time Objective (RTO)

< 4 hours

Maximum time to restore service

Definition: RPO — Recovery Point Objective is the maximum acceptable amount of data loss measured in time. An RPO of 1 hour means we can recover data up to 1 hour before the incident.

Definition: RTO — Recovery Time Objective is the maximum acceptable downtime. An RTO of 4 hours means we aim to restore service within 4 hours of a major incident.

Evidence available: On request

High availability

• Load balancing across multiple servers with automatic health checks

• Automatic failover for database instances with no manual intervention

• Container orchestration with self-healing capabilities

• No single points of failure in critical paths

Backups

• Continuous database backups with point-in-time recovery

• Hourly snapshots for critical data stores

• Encrypted backup storage with geographic redundancy

• Regular backup restoration testing (monthly)

Monitoring & incident response

• 24/7 infrastructure monitoring with automated alerting

• Application performance monitoring and tracing

• On-call engineering team with < 15 minute response time for critical issues

• Post-mortem process for all significant incidents

Status page

Check our public status page for real-time system status, incident updates, and scheduled maintenance windows.

Coming soon: status.ultrassure.com

Enterprise SLA

Enterprise customers receive a contractual SLA with service credits for any downtime below the guaranteed threshold. Contact sales for details.