Do you train AI on our data?
No. We never use your data to train AI or machine learning models.
Your documents are processed only to provide services to you. They are never shared with third parties for training purposes, and we have contractual commitments with our AI providers that prohibit training on customer data.
Data categories processed
| Category | Examples | Purpose | Retention |
|---|---|---|---|
| Account data | Name, email address, company name, role | Account management and communication | Duration of account + 30 days |
| Uploaded documents | Contracts, PDFs, legal documents | Contract analysis and AI processing | Until deleted by user |
| Extracted data | Clauses, dates, parties, obligations | Search, comparison, and reporting | Tied to source document |
| Metadata | Timestamps, file sizes, document types | Platform functionality and organization | Tied to source document |
| Usage telemetry | Feature usage, page views (anonymized) | Product improvement and performance | Aggregated, 2 years |
Purposes of processing
Provide contracted services
Process documents, extract data, and deliver the core platform functionality you signed up for.
Account management
Authenticate users, manage permissions, process payments, and provide customer support.
Security and compliance
Detect fraud, prevent abuse, maintain audit logs, and comply with legal obligations.
Product improvement
Analyze anonymized, aggregated usage patterns to improve platform features and performance.
Retention
| Data type | Retention period | Configurable |
|---|---|---|
| Active account data | Duration of subscription + 30 days | Fixed |
| Deleted documents | Purged within 30 days | Fixed |
| Backups containing deleted data | 90 days maximum | Fixed |
| Audit logs | 1 year (default) | Enterprise |
| Anonymized analytics | 2 years | Fixed |
What we never do
-
Use your data to train AI or machine learning models
-
Sell your personal data to third parties
-
Share your documents with other customers
-
Use your content for advertising or marketing
-
Access your documents without your permission
-
Retain your data after you delete it (beyond backup windows)
Your rights
| Right | What it means |
|---|---|
| Access | Request a copy of all data we hold about you |
| Rectification | Correct inaccurate personal information |
| Erasure | Request deletion of your personal data |
| Portability | Export your data in machine-readable format |
| Object | Opt out of certain data processing activities |
| Restrict | Limit how we process your data in certain cases |
To exercise any of these rights, contact us at support@ultrassure.com. We respond to all requests within 30 days.
For complete details, please read our Privacy Policy.